PROFESSIONAL SUMMARY

Print & Signage Specialist with experience fulfilling complex orders for digital print and sign design workflows. Accustomed to a fast-paced work environment with shifting responsibilities, met with the ability to multitask and independently resolve issues.

RELEVANT EXPERIENCE

FastSigns - Roseville, CA. 2019-2020
Lead Sales Representative / Production Assistant

•Provided comprehensive sales consultation, defining service needs, and establishing a plan of action.
•Strategized with production lead and manager to discern project specifications, complete production procedures, and meet deadlines.
•Consulted with clients on the development of custom sign design and graphic layouts. 
•Served as back-up for design lead, assisting with graphics creation, pre-press quality assurance and pre-flight processes for printers and plotters.
•Performed finishing operations such as laminating, vinyl-weeding, and mounting of printed work on varied substrates.

Staples - Roseville, CA. 2018-2019
Supervisor / Lead Production Specialist

•Managed demanding production schedule with quick turn-times while strategizing to complete expedited service requests and triage high-volume consumer traffic.
•Configured complex and routine service requests through proprietary software, consulted customers through available options and generated cost estimates. 
•Continued prompt and courteous communication through the completion of customer projects.
•Utilized company resources to troubleshoot and maintain efficiency of production machines including multifunction printers and varied print-finishing equipment.
•Processed pre-flight evaluations and rendered print-ready digital files using Adobe, Microsoft, Fiery and RIP proprietary software.

Simply Brilliant Press (formerly Copy Central) - San Francisco, CA. 2009-2011
Customer Service Representative / Key Holder / Production Specialist

•Provided informed consultation to customers via telephone, email, and in-store inquiries.
•Tracked client projects from initial design concepts through final output, overseeing each stage in collaboration with team members. 
•Set-up and operated printers and finishing equipment, executing pre-press, production, and quality control procedures during production cycle.
•Independently resolved technical issues related to customer requests and production equipment. 
•Monitored and assisted customers with using company provided computers and multifunction printers, coached on use, and resolved varied technical issues.

EDUCATIONAL TRAINING

Academy of Art University – San Francisco, CA. 2003-2006 
Graphic Design 

•Received education in Graphic Design with focus on print, branding, and editorial design.